Contact us
Email is the fastest way to reach us. We read everything and reply as quickly as we can.
What to include in your message
Including these details up front usually saves a full round-trip:
- Your macOS version — Apple menu → About This Mac (e.g. "macOS 26.0").
- Your Textfold version — Textfold menu → About Textfold.
- Steps to reproduce — what you did, what you expected, and what happened instead.
- If it's file-related: the file's approximate size and its encoding if you know it (the status bar shows it).
- A screenshot, if the problem is visual.
Please don't email us the file itself unless we ask — and never send anything confidential.
Frequently asked questions
How do I restore my Pro purchase?
Open Settings → Textfold Pro and click Restore Purchases. This asks the App Store to re-sync your purchase history with your Apple ID. Make sure you're signed in to the App Store with the same Apple ID you bought Pro with.
Does Pro work on all my Macs?
Yes. Textfold Pro is a single one-time purchase ($19.99) tied to your Apple ID. Install Textfold on any Mac signed in to the same Apple ID, then use Restore Purchases if Pro doesn't unlock automatically.
Is Pro a subscription?
No. Pro is a one-time purchase — pay once, keep it forever. There is no subscription, no renewal, and no recurring charge of any kind.
How do refunds work?
All purchases are made through Apple, so refunds are handled by Apple, not by us — we never see or hold your payment. Request a refund at reportaproblem.apple.com, signed in with the Apple ID you used for the purchase.
Pro didn't unlock after I paid — what now?
- Check you're signed in to the App Store with the purchasing Apple ID.
- Open Settings → Textfold Pro → Restore Purchases.
- Still locked? Email us with your macOS and Textfold versions and we'll help.
Why do some menu items show a "Pro" badge?
Those are Pro features. They stay visible so you can discover them; selecting one shows a short explanation of what it does and how to unlock it. Nothing in the free tier is ever taken away — the free tier is complete forever.
I found a bug. Where do I report it?
Email shafidgl@gmail.com with the details listed above. Bug reports with clear reproduction steps get fixed fastest.
More resources
New to Textfold? The Help page covers getting started, encodings, themes, find & replace, and keyboard shortcuts. Curious what we collect about you? Nothing — read the privacy policy, it's short.